What payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover, Apple Pay, Meta Pay, Google Pay, Shop Pay, AfterPay, and PayPal.

Can I change or cancel my order after placing it?
You have up to 1 hour after placing your order to make changes or cancel it. After this period, your order is sent to production and cannot be altered.

Will I receive a confirmation email after I place my order?
Yes, you will receive a confirmation email once your order is placed and another email when your order has been shipped.

How long will it take to receive my order?
Shipping times vary by product and are listed on each product page.

How do I track my shipment?
You will receive shipment details via email after your order has shipped. Please note that items may ship from different production sites, so you may receive more than one tracking number.

Do you offer international shipping?
No, we currently do not offer international shipping.

What happens if my package is delayed or lost?
If your tracking information shows "delivered" but you have not received the item(s), please contact us at shop@stewcations.com at least 3 days after the delivery date.

What is your refund/exchange policy?
Refunds and exchanges are available only for defective or incorrect items.

• Email us at shop@stewcations.com within 7 days of receiving your order.
• Include your order number, a description of the issue, and clear photos of the product.
• Approved claims will be resolved with the assistance of our production partner.

Refunds may take up to 14 business days to process.
We do not offer refunds or exchanges for buyer’s remorse, incorrect sizes, or other non-defective issues. Please review product descriptions and size charts carefully before purchasing.

How do I request a refund or exchange?
Follow the steps outlined above by emailing shop@stewcations.com with the necessary details.

Do you cover return shipping costs?
Return shipping costs are not covered.

How do I know which size to order?
Please refer to the size charts available on each product page to ensure the correct fit.

Are your products customizable?
Yes! To order customized items and/or items for groups, we offer custom designs and printing. Our designs are created by our professional graphic designer.

• Please complete THIS FORM to request custom designs for your trips or events.

What should I do if I receive a defective product?
Email us at shop@stewcations.com with your order number, a description of the issue, and photos of the defective product. We will work to resolve the issue promptly.

How can I contact customer service?
For inquiries, email us at shop@stewcations.com.

What is your typical response time?
We aim to respond to all inquiries within 48 hours.

Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Subscribe to our email list to stay updated.

How do you handle my personal information?
We use your personal information to process orders and provide a seamless shopping experience. We never share your information with third parties without your consent.